Returns and Exchanges Policy

Return Policy

We want you to be satisfied with your purchase. If you are not satisfied, you may request a return within 15 days after the date you receive your order.

To be eligible for a return:

  • The item must have been purchased directly from Purdori.

  • The return request must be submitted within 15 days after delivery.

  • The item must be unopened, unused, and in its original condition and packaging.

  • A valid receipt or other proof of purchase is required. If you do not have your receipt, we may be able to locate your order in our system.

To request a return, please contact us at support@purdori.com and include your order number, the item you wish to return, and the reason for the return. Please do not send an item back before receiving return instructions from us.

After your return request is approved, you must ship the item within the timeframe stated in our return instructions. Returns sent without prior authorization may not be accepted.

Unless the return is due to a defective, damaged, or incorrect item sent by us, you are responsible for return shipping costs. Original shipping and handling charges are non-refundable.

We recommend using a trackable shipping service and keeping your shipping receipt. Purdori is not responsible for returned items that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If an item is damaged, defective, or different from the item you ordered, contact us at support@purdori.com as soon as possible and within 15 days after delivery.

Please include your order number and, where applicable, photographs showing the issue. If we confirm that the return is the result of our error, we will provide return instructions and cover the reasonable cost of return shipping. Depending on the circumstances and product availability, we may offer a replacement or a full refund, including the original shipping and handling charges.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be processed within 7–10 business days and issued to the original payment method.

Your bank or payment provider may require up to an additional 10 business days to post the refund to your account.

The refund will cover the amount paid for the returned item, less any non-refundable shipping and handling charges. We do not issue store credit instead of a monetary refund unless you agree otherwise.

If a discount code, voucher, or coupon was applied to the returned purchase, the refund will be based on the amount actually paid. The discount code, voucher, or coupon will not be reissued or available for reuse.

We reserve the right to deny a return or refund if:

  • The return request is submitted after the 15-day return period;

  • The item is opened, used, damaged after delivery, or not returned in its original condition;

  • The item is returned without proof of purchase or cannot be matched to an order;

  • The item is marked “Final Sale”; or

  • The return does not otherwise meet the requirements of this policy.

These restrictions do not apply where the return is required because of our error or where applicable law provides the customer with additional rights.

Exchanges

We do not offer direct exchanges. If you would like a different product, size, or variation, you may place a new order and return the original eligible item separately in accordance with this policy.

Final Sale Items

Products marked “Final Sale” are not eligible for returns, refunds, or exchanges, except where the product is defective, damaged, incorrect, or where a return or refund is required by applicable law.

Cancellations

If you wish to cancel an order before it ships, contact us promptly at support@purdori.com. We cannot guarantee that an order can be cancelled once it has been submitted or entered processing. If the order has already shipped, you may request a return after delivery in accordance with this policy.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer protection law.

For return requests or questions about this policy, contact us at support@purdori.com.