Products
How should I store my products?
Always keep your skincare products in a cool area, avoiding sunlight and extreme temperatures.
What is the shelf life of your products?
Two years if stored properly and unopened. After opening, use within twelve (12) months to ensure the best quality.
Are your products gluten-free?
Yes, all of our products are gluten-free.
Are your products safe for pregnancy?
While we formulate our products to be as clean and healthy as possible, we advise you to speak with your doctor or healthcare provider before use if pregnant or breastfeeding.
Do your products contain fragrance?
Purdori products do not include any artificial fragrances, but they do contain essential oils. Our RO-ICE+ line has a slight, natural rose scent from the organic rose water base.
Where are your products made?
All Purdori products are formulated and made in the USA.
Ingredients
Where can I find a list of ingredients for products?
You can find full ingredient lists on each product page on our website.
How do you source or select youringredients?
We set high standards for sourcing ingredients. We partner with top cosmetics raw material providers and ensure each ingredient is safe and effective.
Where are your ingredients sourced?
We partner with the best labs to ensure each raw ingredient is fresh, safe, and efficacious. Each ingredient has a certificate of analysis and other scientific fact sheets to support its safety and integrity.
Do you use preservatives?
No, we do not use preservatives in any of our products.
Orders, Shipping,and Returns
Can I track my order?
Yes, you’ll receive a tracking number as soon as your order is processed.
Can I cancel or modify an order once it’s been placed?
This depends on the status of the shipment. Please email our customer service team at support@purdori.com immediately if you’d like to modify your order.
Animal Testing
Do you test on animals?
No, we are proudly cruelty free and never test our products on animals.
Shipping &Packaging
How do I return or exchange a product?
We accept returns on unopened products within 15 days from the date you received them. Only items purchased from Purdori.com can be returned. Returns will be processed on purchase amount minus the cost of shipping and handling. We do not accept exchanges. For more information, please visit Returns & Exchanges.
What if my items arrived damaged?
If your product arrives damaged in transit, please contact our customer service team at support@purdori.com.
Do you offer free shipping?
Yes, free shipping is offered on orders over $89 dollars. This only applies for orders within the United States.
Can you ship to a PO Box?
Not at this time.
Is your packaging recyclable?
Purdori’s packaging is 100% recyclable and FSC-Certified.
Payment
How can I pay?
You can pay with Apple pay, Google pay, PayPal or any accepted credit card.
Which credit cards or forms of payment do you accept?
Visa, MasterCard, and American Express.